Refund Policy

Thank you for shopping with Brotherstrading.com. We aim to ensure a smooth and satisfactory experience for all our customers. Please read our Refund & Return Policy carefully before making any purchase. By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Refunds & Returns

We accept returns or refund requests under the following conditions:

  • The product is defective, damaged, or not as described.

  • The product is unused, undamaged, and in its original packaging.

  • A valid proof of purchase (order number, invoice, or payment receipt) is provided.

  • The request is made within 7 days of receiving the product.

Items that cannot be returned or refunded include:

  • Products damaged due to customer misuse.

  • Items without their original packaging.

  • Items purchased during special promotions (unless defective).

2. Damaged or Defective Products

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery.

  2. Provide clear photos or video of the issue.

  3. Our support team will verify the claim.

  4. Upon approval, you may receive:

    • A replacement product, or

    • A full or partial refund, depending on the situation.

3. Non-Returnable Items

The following items are non-returnable:

  • Products that are not in their original condition.

  • Items damaged by improper handling or installation.

  • Products missing essential components or accessories.

  • Digital products, services, or downloadable items (if applicable).

4. Refund Processing Time

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 7–10 business days.

  • Refunds will be issued to your original method of payment.

If your payment provider delays or holds the refund, we cannot control their processing time.

5. Return Shipping Costs

  • If the return is due to our mistake (wrong item, defective product), we will cover the shipping cost.

  • If the return is due to customer preference (change of mind, wrong order placed), the customer must pay for return shipping.

6. Order Cancellations

You may cancel your order before it is shipped.

  • If the order has already been dispatched, cancellation will not be possible.

  • In such cases, you may request a return once the product is delivered.

7. Late or Missing Refunds

If you haven’t received a refund after the expected time:

  • First, check your bank account again.

  • Then contact your bank or credit card provider.

  • If the issue remains unresolved, contact us at info@brotherstrading.com.bd or call +8801723789889.

8. Changes to Refund Policy

Brotherstrading.com reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.

9. Contact Information

For any questions regarding returns or refunds, please contact us:

📧 Email: info@brotherstrading.com.bd
📞 Hotline: +8801723789889
🌐 Website: Brotherstrading.com