Warranty Policy

Warranty Policy

Last Updated: December 2025

This Warranty Policy outlines the terms and conditions under which Brotherstrading.com.bd provides warranty coverage for products purchased from our website or physical channels.

By purchasing from Brotherstrading.com.bd, you agree to the terms stated in this Warranty Policy.

1. Warranty Coverage

  • Warranty coverage is provided only on selected products, as mentioned on the product page or invoice

  • Warranty duration varies depending on the product type and brand

  • Warranty applies only to manufacturing defects under normal use

2. What Is Covered

The warranty generally covers:

  • Manufacturing defects

  • Functional issues not caused by user handling

  • Defects verified by the manufacturer or authorized service center

3. What Is NOT Covered

Warranty does not cover the following:

  • Physical or accidental damage

  • Damage caused by misuse, negligence, or improper handling

  • Damage due to water, fire, voltage fluctuation, or natural disasters

  • Unauthorized repair or modification

  • Normal wear and tear

  • Software issues, viruses, or data loss

  • Accessories unless explicitly mentioned

4. Warranty Claim Requirements

To claim warranty service, customers must provide:

  • Original invoice or proof of purchase

  • Product serial number (if applicable)

  • Complete product with box and accessories (if required by brand)

Failure to provide valid documentation may result in rejection of the warranty claim.

5. Warranty Claim Process

  1. Contact Brotherstrading.com.bd support team

  2. Submit purchase details and issue description

  3. Product inspection may be required

  4. Claim will be processed through the manufacturer or authorized service center

  5. Resolution may include repair, replacement, or refund, depending on brand policy

Processing time depends on the manufacturer and nature of the issue.

6. Replacement & Refund

  • Replacement or refund is subject to manufacturer approval

  • If the same product is unavailable, a similar product or store credit may be offered

  • Refunds, if applicable, will be processed via the original payment method

7. Warranty Void Conditions

Warranty will be considered void if:

  • Product seal or serial number is tampered with

  • Product is repaired by unauthorized personnel

  • Damage results from improper installation or use

8. Limitation of Liability

Brotherstrading.com.bd shall not be responsible for:

  • Any indirect or consequential loss

  • Loss of data or business interruption

  • Delays caused by manufacturer or third-party service centers

9. Changes to This Warranty Policy

Brotherstrading.com reserves the right to modify this Warranty Policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Information

For warranty-related inquiries or claims, contact us: